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Returns Information

REFUND AND RETURN POLICY

We understand that you may change your mind about your order and want to return this to us.  We are happy to accept any unwanted items back within 14 days of delivery as long as they haven't been used and are still in their original packaging.  

There are 2 ways to return your order to us.  You can either arrange to return it to our returns address in Manchester at your own expense, or alternatively we can arrange a courier which will cost £299.

If you would like to return your order, please read our full returns policy and complete our return form,  then our team will get back to you within 1 working day.

CAN I RETURN MY ORDER WITHOUT THE ORIGINAL PACKAGING?

We're really sorry to hear you want to return your order. The item(s) needs to be unused and boxed in their original packaging. If you no longer have this then please wrap your items in bubble wrap. This is so that they are protected on their way back to the warehouse.

RETURN COST 

Booking a Collection

If you would like us to book a collection for you this will cost £299.  We won't take an additional payment for the collection, we'll simply deduct this amount from your refund.

Returning Directly

If you would like to arrange to return your order to us yourself or with your own courier then there will be no charge for this. Once you have completed our returns form and our team have accepted your return, we will provide you with our full address. Please note, we're unable to accept any returns without this being arranged in advance with our team so please ensure you complete our returns form so we can help.

WHEN WILL I RECEIVE MY FUNDS?

Once we have collected your order, it can take up to 72 hours for us to inspect this and check it's in perfect condition.  As soon as this has been done, our team will process your refund and will send you an email to confirm.  Depending on who you bank with the refund can take up to 10-14 working days to clear in your account. 



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