• Fabric Samples 2-3 working days
• Beds, Mattresses & Storage Boxes 5-7 days
• Rugs 2-3 days
• Dining Range (Bespoke Made) 3-4 Weeks
• Bespoke Made- To - Measure Furniture, our Customer Support Team will contact you with your specific lead time from order of anything bespoke furniture this includes made to measure sofas & made to measure beds.
**Please note: If our supply of products are delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. In rare circumstances, we may have to cancel your order entirely, in which case we will refund you in full.
Yes we offer an assembly service! As part of our delivery service, the delivery crew will bring your furniture item into the room of choice, assemble and take your packaging away with them to recycle. This service is offered at checkout with an additional cost.
Most of our furniture come in parts to help get them into your home. However, we always recommend that you thoroughly check the measurements before placing your order.
To help you work out if your furniture will fit into your home, we've also included the measurements for each part. So we would recommend grabbing a tape measure and checking the doorways as well as the access route into your room of your choice. It's worth noting that for health and safety reasons, our delivery team can only lift your products up to waist height. So if you have an awkward banister or a tight space which requires them to lift it any higher than they will not be able to complete the delivery. You will have the option to have a doorstep delivery so that you can make your own arrangements to get it into your home or alternatively they will return it to us and we will issue a refund for the products only. We won't be able to refund your delivery charge.
FAILED DELIVERY DUE TO FITTING
Oh no! We're really sorry to hear that your delivery failed. Our Logistics Team will automatically return this to our warehouse if there is room on their van on that day and we will contact you to see if you would like to change to a different sofa. If not, we will issue a refund within 10-14 working days. If the furniture item isn’t returned on the same day, it will be the customers responsibility to return this.
CAN YOU STILL DELIVER IF THERE ACCESS ISSUES TO MY PROPERTY?
Our friendly delivery team are happy to deliver your order up to the third floor as long as there is clear access to your property.
If there are any access issues, such as parking restrictions, narrow lanes or you live above the third floor, please contact Panther directly on 01604 215000 or via their customer hub: https://panthergroup.co.uk/customer-hub/
Unfortunately, If your delivery fails because of an access issue then you would need to pay a £99 redelivery charge.
UK Mainland Areas (Free Delivery Unless Stated)
Non UK Mainland Areas (£100 Delivery Charge)
Tips for your furniture delivery:
1. Make sure we can get to you
3. Time of delivery
You can choose the time interval that suits you best on the day of delivery. Unfortunately, it isn't possible to provide a precise delivery time within the specified time of day, as all orders are delivered by different carriers, but the driver will call you approx. half an hour before arriving at your address.
1. Before picking up
2. When you receive your items